Holiday Movie House Quiz

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You know homes, but do you know famous holiday homes? See if you can correctly guess what Christmas movie the house is from.

How to Prevent a False Close

Cartoon calendar

If you’ve ever had a listing accidentally close in Flexmls before the listing actually closed in reality, you’ve experienced what we call a “false close”. Most Subscribers have had it happen to them at one time or another. Once a listing is moved to UCB, CCBS, or Pending status, Flexmls will automatically close the listing based on the COE that the listing agent manually entered. Here are a few simple strategies to help you prevent false close.

Keep A Spreadsheet
Creating a simple Excel spreadsheet can help you see at-a-glance which of your listings is approaching COE, which ones have been delayed and which ones might need adjusting.

Set Up Reminders
Most smart phones and email providers now offer calendars with alert functions. Adding an automated reminder to a calendar for each upcoming COE can make sure you’re reminded a day or two before a listing’s scheduled COE. That way, you’ll have time to make any corrections before running into a false close.

Watch For The ARMLS Courtesy Notices 
The ARMLS Data Integrity department sends two courtesy emails per listing to listing agents reminding them of an upcoming close 10 days and 2 days before that scheduled COE. While it is always the listing agent’s responsibility to prevent false closes, keeping an eye on these courtesy notices from Data Integrity can help you stay on top of upcoming COEs.

Tax Info Printing in Flexmls

Cartoon house with Monsoon text overlay

Good news! The Tax Info option has returned in Flexmls! You can now print the Monsoon Tax Summary page at the same time as the Listing Detail Report. No more printing a listing detail report in Flexmls just to create a separate search in Monsoon to print the tax info.

How to Print Tax Info in Flexmls
From the Listings to Print or E-mail page, select the Listing Detail Report check box and the Tax Info check box to print the Listing Detail Report and the Monsoon Tax Summary page.

Screenshot of Tax Info button

Fewer clicks will save you time and that means higher quality service for your clients!

New Flexmls Update: Portal Star Ratings

Star rating and Flexmls screenshot

Flexmls has improved how your clients can rate listings in their portals! Now, instead of just one star icon to indicate that they like a listing, your clients can use up to three stars to indicate their level of interest in a particular listing. As a Subscriber, you can also view and change star ratings on behalf of clients in Flexmls. These changes apply to Flexmls Web, Flexmls Mobile Web and the Flexmls Pro app for iOS.

How Clients Use the 3-Star Rating System
When in their portal, clients can click the single star icon from the news feed or any search. Here we have a listing that has been selected from the Historic Phx Neighborhoods search in the Searches menu and the single star icon has been clicked.

Screenshot of Flexmls

Clicking the single star icon will put the listing in the Saved listing collection, which they can visit in the portal from the Listings menu. From the Saved listing collection, clients can indicate their level of interest by rating the saved listing with 1, 2 or 3 stars.

Screenshot of Flexmls

How You Can View Clients’ 3-Star Ratings
Subscribers can view a client’s star ratings by selecting the client in Contact Management, visiting the client’s Portal tab and clicking on the client’s Saved Listing Collection.

Flexmls Screen Shot

When you’re viewing the client’s Saved Listing Collection, you can see how many stars they’ve given each listing or add or remove stars at the client’s request. You can also sort your clients listing by clicking the Sort button under the List tab. The default sort is now Rating – High to Low.

Flexmls Screenshot

Where Did the Hide Button Go?
Sometimes a client may want to move a listing to their Hidden Listing Collection, which can be found in the Actions menu. After clicking on a listing, the blue Actions menu will appear over the left side of the listing’s thumbnail picture. From there, you or clients can choose to hide a listing. The actions button will not appear for Subscribers unless you are in the Saved Listing Collection.

Flexmls Screenshot

Does My Lockbox Have A Warranty?

drawn clipboard with check box form

In short, Yes! Defective lockboxes are rare but it can happen. If you find yourself with a bunk box, it will be covered under warranty as long as it’s registered with SupraNet. Since January 2016 only 0.6% of all lockboxes were found to be faulty.

Should you find yourself with a faulty iBox Bluetooth lockbox, give a call into our Helpdesk so we can troubleshoot and try to get things back to normal. If we find your lockbox is defective, we’ll send you the Warranty Request Form. When filling out this form, pay attention to two often overlooked areas.

All Fields on the Warranty Request Form Must be Completed
Some commonly overlooked fields include a signature, serial number, shackle code and the location of the lockbox. Missing anyone of the items in the list can delay the replacement process.

The Warranty Request Form Must be Completed by the Lockbox Owner 
It’s common for other agents to run across a problem with a lockbox and contact ARMLS to report it as defective. While anyone can contact the Helpdesk for assistance with a difficult lockbox, only the owner can complete the Warranty Request Form.

What is the Best Way to Run a Production Report?

Cartoon man standing behind house with graph

Ever wondered how many listings you’ve sold over the last year or even over your entire real estate career? Maybe you’re curious as to how your sales stats match up to other agents. No matter your reason, we’ve got the solution for you!

The Statistics tab in Flexmls provides many useful reports that you can run on your own sales data. Simply go to the Statistics tab and select Inventory & Production.

Screenshot of Statistics Tab

From there, you’ll find a wide variety of reports. Here are a few to start with:

Agent Listing Activity Report
The Agent Listing Activity Report (formerly the Member List/Sale Report) will give you all your listings (active, sold, and other statuses) in a specified time period. Please note that the system will only let you run statistics on yourself and not on other agents’ listing activity.

Saturation Analysis Report
Another useful report is the Saturation Analysis (formerly the Market Share Report). It allows you to view your listing and sales activity in comparison to your office or to the MLS as a whole.

Yearly Market Comparison Report
This report lets you compare your productivity year over year.  It can also be run for the  MLS as a whole.

Pro Tip: For all reports, always select “Show my activity from prior offices” to make sure you don’t miss any of your sales activity.

How to Edit the Vacation Rental Availability Calendar

Calendar with sticky notes

‘Tis the season when many of our snowbird friends migrate to the desert from northern climes. With a Valley full of potential renters, now is the time to use and perfect the vacation rental calendar.

One of the most frequent calls that the ARMLS Help Desk receives about rental listings is, “How do I extend the Vacation Rental Availability Calendar?” This calendar will only appear if you’ve designated the listing as a Vacation Rental. You can answer “Yes” to Vacation Rental by going to the listing’s Change screen and then selecting Listing Information.
Screenshot of change listing screen

Beyond labeling your listing as a Vacation Rental, pay special attention to the listing’s Marketing End Date, which Flexmls defines as “The date between now and which you are looking to rent this property. This date acts as the end date for the ability to market the property as Available/Unavailable on the Availability Calendar”.

Screenshot of marketing end date screen

If you need to extend the Vacation Rental Availability Calendar, be sure to first extend the Marketing End Date under Listing Information. Flexmls will not allow you to extend Vacation Rental Availability Calendar beyond the Marketing End Date. For example, if the property owners want the listing to be available for rent through December 2017 but the Marketing End Date is set for September 30, 2017, then the Vacation Rental Availability Calendar won’t show anything after September. In this case, the listing agent needs to make sure that the Marketing End Date isn’t before Dec 31, 2017.

How to Fix a False Close

contact graphic

Many of us have experienced a false close in Flexmls—when your listing closes in the system before it closes in reality. Once the listing moves into closed status in the MLS, the listing agent can no longer edit that listing, even to correct the status. It’s important to fix a false close, as this can result in a violation if reported by another Subscriber (if the false close is self reported, no violation is incurred). If you find yourself in this scenario, here are two quick ways to correct this common error.

Reach Out to Your Broker 
After a listing closes in Flexmls, your designated broker has seven days to make the correction on your behalf. Once the broker changes the listing back to Active status, you will have the ability to update the status to UCB, CCBS or Pending.

Email Data Integrity a Status Change Request
You can send an email to with a request to have the status corrected. Be sure to include the MLS#, the correct status and the new COE date. Data Integrity processes these requests in the order in which they are received, but typically they are able to correct the error in about 1-2 business days.

The History of the “I Voted Today” Sticker

The election is being held today and those who vote in-person are rewarded with an “I Voted Today” sticker. The sticker is ubiquitous, but have you ever thought about it? What is the connection between REALTORS® and voting? We wanted to uncover the history of the “I Voted Today” sticker and here’s what we found.

The Phoenix Association of REALTORS® provided an article via our Facebook Page: “In 1985, The Phoenix Board of REALTORS® developed the now famous I Voted Today sticker.” The article goes on to state that over 20 million stickers were donated to Maricopa County and City of Phoenix Election departments.

Diane Scherer says via Facebook, “The Phoenix Association has proudly provided these stickers for all elections since 1985. Showing REALTOR involvement in their community and encouraging all citizens to vote.”

Mystery solved. See the article mention above here and visit our Facebook Page for more engaging content.

This article was originally posted on August 8, 2012.

Real Life Haunted House Quiz

Haunted HouseYou know houses, but how well do you know haunted houses? Test you knowledge of some of the most famous ominous abodes and disturbing dwellings.

You know houses, but how well do you know haunted houses? Test you knowledge of some of the most famous ominous abodes and disturbing dwellings.

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