Real Life Haunted House Quiz

Haunted HouseYou know houses, but how well do you know haunted houses? Test you knowledge of some of the most famous ominous abodes and disturbing dwellings.

You know houses, but how well do you know haunted houses? Test you knowledge of some of the most famous ominous abodes and disturbing dwellings.

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What Goes in the Public Remarks Section?

Binder full of rules

Seeing inappropriate comments in the Public Remarks section of a listing is a right of passage for most Subscribers. But what you might not know is those comments are not only obnoxious, they can often be in direct violation of the Rules and Regulations.

Section 11.6 of the Rules and Regulations provides a clear description of what the Public Remarks section is for and what is appropriate to put within this section.

Public Remarks

What to Post
The public remarks section should only be used for describing the property, for example:

“Great home in a gated community.”

What NOT to Post
Do not post any personal/promotional information within this section, including:
Your name
Phone number

If you have any questions regarding this or any other rule in the ARMLS rule book or Inappropriate Language policy you can get answers by reaching us at 480-303-7249 or by email.

How to Avoid or Fix a Lockbox Jam

cartoon man on knees in despair with jammed lockbox

There are few things more embarrassing to a real estate agent than taking a client to a home and encountering a jammed lockbox.

If this has happened to you before, we feel your pain. If this hasn’t happened to you, here are a few suggestions on how to make sure it never happens—saving you time, money and many headaches.

Where to Place the Key
The key pouch is marked with a green sticker key image, indicating that this is the correct area to place your key(s).

Lockbox key pouch

Where NOT to Place the Key
On the back of the box is an image of a key with a circle and line cutting through it. This indicates that you should not place the key back there whatsoever, as this can jam the lockbox.

non key pouch on a Lockbox

Jammed Lockbox Encounters
Should you encounter a stuck lockbox, Supra has provided a few tips on how to get things working again.

“Grasp the keybox with one hand, then reach under the keybox and try to wiggle the key container to loosen it, then try to obtain the key again. If it appears that a house key is jammed between the keybox and the key container, AND the keybox is yours, try sliding a thin strong object such as a metal fingernail file up between the inside of the keybox and the key container, to dislodge it.

If you are unable to loosen the key container, AND the keybox is yours, remove the keybox from the listing and contact your Association/MLS for further instructions.

Note: If the keybox is NOT yours, please contact the listing agent and let them know there is a problem with the keybox. Please do not attempt anything that could cause damages to someone else’s keybox.”

Obstructed lockboxes are a real thing that can happen to anyone at any time. While misplacing a key seems innocent, it can easily delay or spoil a listing for the next agent. Remember, only you can prevent jammed lockboxes.

Boot Camp Progress

Boot Camp Badges

Whether you’re new to ARMLS or just want to brush up on Flexmls, our one day Boot Camp class can help you become a pro on the system. The Boot Camp class is held at various locations throughout the Valley and is a full day of learning!

Some of the tools you will learn in Boot Camp include: searching basics, tips and tricks, how to effectively search using the map, subscriptions and portals for your clients, CMAs, listings and more!

How can I sign up for Boot Camp?
You can find our Boot Camp class on under the Training and Events tab. Click on Classes and then pick the Boot Camp location and time that best suits you.

What if the Boot Camp is full? 
If the Boot Camp class you’d like to take is full, you can email us at to request to be put on a wait list. Two days prior to class the instructor will reach out to you if a cancellation has occurred.

Stay tuned for our exciting new e-courses which will allow you to take Boot Camp or any other ARMLS class right from your home, coming early 2017.

Hope to see you in class!

Help! I Need to Upload a Photo in the MLS

Faceless cartoon people

How to upload your photo
To upload your photo or logo into Flexmls, click on the Preferences tab then My Profile. In the bottom left-hand corner, select Personal Photo and Logo Maintenance.

screenshot of MLS

Once you browse your device and find your picture, you’ll need to make sure to enter a description or it will not save. After your photo is uploaded, you can adjust the sizing with the tool below.

Where will my photo show up?
By uploading your head shot into Flexmls, it will be seen on all email correspondence you send to your clients from Flexmls, as well as any Portals you’ve set up for your clients. You can also see your photo on detail reports and flyers created in the system. Remember, if you do not want to use a picture of yourself, you can upload your company or Team logo.

What is an IDX? How Do I Get One?

Finding homes on a map

What is an IDX?  How do I get one?
IDX stands for “internet data exchange” and covers a wide range of software products manufactured by third-party vendors for MLS subscribers. While some details may differ between IDX products, they are all public-facing tools that allow clients to search MLS data. This is done through a feed that goes out to IDX participants (other ARMLS subscribers).  IDXs were once known as “broker data share” or “broker reciprocity” because they were a way for brokers to advertise each other’s listings.

How do I get an IDX website or IDX on my website? Is there a vendor list?
MLS Subscribers have the option of putting an IDX software product on their website or having a vendor build a website to allow their clients to search the MLS. 
Contact an IDX vendor from our IDX vendor list.

Note from the editor – the IDX vendor list is not an endorsement of vendors but a list of vendor choices. The IDX solutions below range from simple websites to full scale relationship software. The free frame that ARMLS provides is through Diverse Solutions ( list was last updated on 10/17/2016.

A La Mode –
AgentJet –
BlueRoof360 –
BoomTown –
BrokerCloud –
BX3 –
Cinc –
Constellation Web Solutions –
CoreLogic –
Dakno –
Diverse Solutions –
Dynamic Page Solutions –
Firepoint –
Flexmls IDX –
Home Junction –
HomeASAP –
Homefinder – –
IDX Broker –
iHOUSEweb –
Kunversion –
Market Leader –
Placester –
Positioning4Profits –
ProAgent Websites –
Pro-Found Marketing –
Real Estate Digital –
Real Estate Webmasters –
Real Geeks –
Showcase IDX –
Smarter Agent –
SuccessWebsite –
Superlative –
Tigerlead –
Total Expert –
Trend Websites –
Websitebox –
WolfNet –
Zillow –

What’s the Safe Sender List?

Sending and receiving email illustration

Not getting all your emails from Flexmls? Your email provider could be to blame. Email providers like Gmail, Yahoo, MSN and others will stop showing you emails they think you won’t like. To make sure all of your emails make it through, add these four email addresses as “Contacts” in your email account address book:

Why Does This Happen?
In most cases, your email provider tries to clean up your inbox by monitoring which emails you open and which ones you don’t. If enough emails from the same sender aren’t opened (or deleted without being opened), your email provider may begin directing those emails to your junk folder and/or “bounce” them back to the sender so they never reach your account. This is called suppression.

How Can I Fix Suppression?
Give a call into our Helpdesk at 480-303-7020, where we can verify if suppression is occurring and reactivate your emails.

How Can I Prevent Suppression? 
Adding the four Flexmls email addresses to your contacts is the best way to make sure you get your messages. Another proactive step is to ensure you open your Flexmls emails. This will prevent your email provider from registering these communications as spam. If you’re getting too many emails from Flexmls, you can edit your account settings in Flexmls.

How Do I Buy a New Lockbox?

Trex munching on a lockbox

If you’ve gained a new client or had a lockbox bite the dust, you may find the need for a new lockbox. There are a few things to know before you head to ARMLS:

Supra Lockboxes can be purchased at any one of our ARMLS Support Centers.
ARMLS Support Center representatives can be reached at 480-303-7249 or SC@ARMLS.comAll locations are open Monday through Friday from 8:30 a.m. to 5:00 p.m. The Tempe office is also open on Saturday from 8:30 a.m. – 5:00 p.m.

New lockboxes cost $120 plus tax.
If you’re not looking for a new lockbox, we sell used lockboxes in good and fair condition starting at a discounted rate of $50. Call ahead to your local Support Center to check inventory on used boxes as used lockbox have limited availability. We accept Visa, MasterCard, Discover and American Express, as well as checks. No cash please!

Make sure you bring your ID…
When you go to purchase a new lockbox, you will need a form of government-issued photo ID along with your MLS login (Agent ID).

…and your shackle codes.
It is helpful to bring the CBS and shackle codes along with access times that you would like programmed into the box. For your convenience, you can use the same CBS and shackle codes for all of your Supra lockboxes.

Frequently Asked Questions
Can my assistant purchase a new lockbox for me?
Yes, a third party may purchase a lockbox for you as long as a signed permission letter is accompanied.

Can I transfer my lockbox to another person?
Yes, just bring a completed and signed Lockbox Transfer Form (available on our website).

How long will it take to purchase a Lockbox?
On average, a simple Lockbox purchase should take no longer than 10 minutes.

For more information and FAQs, visit our lockbox and key FAQ page. 

Notify Lister vs Lister Permission Required

Lockbox and notify lister

Showing Instructions can be a delicate issue. Gaining access without proper permission could result in a violation and fine, not to mention unhappy agents. Flexmls has two different permission options agents can place on their listing- Notify Lister and Lister Permission Required. Let’s look at these two similar yet very different options.

Notify Lister field

Notify Lister
Notify Lister means a buyer’s agent must let the listing agent know they are going to show the property before they show it but they don’t have to wait for a response (unless dictated in remarks). Be sure to check the notes for additional criteria, for example, how the listing agent would like to be contacted.

Lister Permission Required
Lister Permission Required means permission must be requested and given by the lister before a buyer’s agent views/shows the property. A response back is required from the lister before showing.

If a showing agent fails to comply with the Showing Instructions, a violation can occur under section 13.4 of the Rules and Regulations. A Subscriber may use a Lockbox to retrieve the listing key to gain access to a property only with the consent of the listing agent.

Contact Management Custom View

The Flexmls Contact Management screen can now be customized to make a more valuable overview of your contacts.

The new columns: E-mail Activity, Date Created and Last Modified can now be added to make the report better. Here’s how:

1. On the Contact Management screen, click Advanced.

2. Click Customize Contact List.

3. Select the columns you want displayed on the Contact Management screen by clicking the green plus arrows. The E-mail Activity, Date Created and Last Modified are new. Don’t forget to click Save Changes when you are done.

E-mail Activity (SV/M/V) Explained:
SV stands for Subscription Views from subscription emails, M stands for manual emails sent and V is the number of manual email views for each contact.

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