How to Fix a False Close

contact graphic

Many of us have experienced a false close in Flexmls—when your listing closes in the system before it closes in reality. Once the listing moves into closed status in the MLS, the listing agent can no longer edit that listing, even to correct the status. It’s important to fix a false close, as this can result in a violation if reported by another Subscriber (if the false close is self reported, no violation is incurred). If you find yourself in this scenario, here are two quick ways to correct this common error.

Reach Out to Your Broker 
After a listing closes in Flexmls, your designated broker has seven days to make the correction on your behalf. Once the broker changes the listing back to Active status, you will have the ability to update the status to UCB, CCBS or Pending.

Email Data Integrity a Status Change Request
You can send an email to with a request to have the status corrected. Be sure to include the MLS#, the correct status and the new COE date. Data Integrity processes these requests in the order in which they are received, but typically they are able to correct the error in about 1-2 business days.

The History of the “I Voted Today” Sticker

The election is being held today and those who vote in-person are rewarded with an “I Voted Today” sticker. The sticker is ubiquitous, but have you ever thought about it? What is the connection between REALTORS® and voting? We wanted to uncover the history of the “I Voted Today” sticker and here’s what we found.

The Phoenix Association of REALTORS® provided an article via our Facebook Page: “In 1985, The Phoenix Board of REALTORS® developed the now famous I Voted Today sticker.” The article goes on to state that over 20 million stickers were donated to Maricopa County and City of Phoenix Election departments.

Diane Scherer says via Facebook, “The Phoenix Association has proudly provided these stickers for all elections since 1985. Showing REALTOR involvement in their community and encouraging all citizens to vote.”

Mystery solved. See the article mention above here and visit our Facebook Page for more engaging content.

This article was originally posted on August 8, 2012.

PAR Remodel

PAR Remodel over tool assortment

ARMLS is excited to announce that our Support Center and training facility at the Phoenix Association of Realtors (PAR) is all new and has moved inside the courtyard. At PAR, our most centralized location in the Valley, has gone under a complete remodel, including a fully equipped training facility, new computers and a state of the art projector. Remember that you do not need to be a member of PAR to take a class here. As an ARMLS Subscriber, you’re able to take advantage of any one of our Valley classes.

Real Life Haunted House Quiz

Haunted HouseYou know houses, but how well do you know haunted houses? Test you knowledge of some of the most famous ominous abodes and disturbing dwellings.

You know houses, but how well do you know haunted houses? Test you knowledge of some of the most famous ominous abodes and disturbing dwellings.

Quiz not showing? Click here.

What Goes in the Public Remarks Section?

Binder full of rules

Seeing inappropriate comments in the Public Remarks section of a listing is a right of passage for most Subscribers. But what you might not know is those comments are not only obnoxious, they can often be in direct violation of the Rules and Regulations.

Section 11.6 of the Rules and Regulations provides a clear description of what the Public Remarks section is for and what is appropriate to put within this section.

Public Remarks

What to Post
The public remarks section should only be used for describing the property, for example:

“Great home in a gated community.”

What NOT to Post
Do not post any personal/promotional information within this section, including:
Your name
Phone number

If you have any questions regarding this or any other rule in the ARMLS rule book or Inappropriate Language policy you can get answers by reaching us at 480-303-7249 or by email.

Key Pouch Placement for New Lockboxes

cartoon man on knees in despair with jammed lockbox

There are few things more embarrassing to a real estate agent than taking a client to a home and encountering a jammed lockbox.

If this has happened to you before, we feel your pain. If this hasn’t happened to you, here are a few suggestions on how to make sure it never happens—saving you time, money and many headaches.

Where to Place the Key
The key pouch is marked with a green sticker key image, indicating that this is the correct area to place your key(s).

Lockbox key pouch

Where NOT to Place the Key
On the back of the box is an image of a key with a circle and line cutting through it. This indicates that you should not place the key back there whatsoever, as this can jam the lockbox.

non key pouch on a Lockbox

Jammed Lockbox Encounters
Should you encounter a stuck lockbox, Supra has provided a few tips on how to get things working again.

“Grasp the keybox with one hand, then reach under the keybox and try to wiggle the key container to loosen it, then try to obtain the key again. If it appears that a house key is jammed between the keybox and the key container, AND the keybox is yours, try sliding a thin strong object such as a metal fingernail file up between the inside of the keybox and the key container, to dislodge it.

If you are unable to loosen the key container, AND the keybox is yours, remove the keybox from the listing and contact your Association/MLS for further instructions.

Note: If the keybox is NOT yours, please contact the listing agent and let them know there is a problem with the keybox. Please do not attempt anything that could cause damages to someone else’s keybox.”

Obstructed lockboxes are a real thing that can happen to anyone at any time. While misplacing a key seems innocent, it can easily delay or spoil a listing for the next agent. Remember, only you can prevent jammed lockboxes.

Boot Camp Progress

Boot Camp Badges

Whether you’re new to ARMLS or just want to brush up on Flexmls, our one day Boot Camp class can help you become a pro on the system. The Boot Camp class is held at various locations throughout the Valley and is a full day of learning!

Some of the tools you will learn in Boot Camp include: searching basics, tips and tricks, how to effectively search using the map, subscriptions and portals for your clients, CMAs, listings and more!

How can I sign up for Boot Camp?
You can find our Boot Camp class on under the Training and Events tab. Click on Classes and then pick the Boot Camp location and time that best suits you.

What if the Boot Camp is full? 
If the Boot Camp class you’d like to take is full, you can email us at to request to be put on a wait list. Two days prior to class the instructor will reach out to you if a cancellation has occurred.

Stay tuned for our exciting new e-courses which will allow you to take Boot Camp or any other ARMLS class right from your home, coming early 2017.

Hope to see you in class!

How Do I Upload My Photo?

Faceless cartoon people

By uploading your head shot into Flexmls, you can turn any MLS detail report into a flyer for yourself. You can also attach your newly uploaded photo and contact information to the bottom of any detail report, replacing the need to staple your business card to the bottom of MLS sheets!

There are other places your photo will appear, for example, on any email correspondence you’re sending to your clients from Flexmls, as well as any Portals you’ve set up for your clients. If you do not want to use a picture of yourself, you can also upload your company logo.

Uploading a Photo
To upload your photo or logo into Flexmls, click on Preferences then My Profile. In the bottom left-hand corner, select Personal Photo and Logo Maintenance.

screenshot of MLS

After your photo is uploaded, you can generate a flyer by clicking on the Report tab on the Detail report and selecting one of the five pre-made flyers that Flexmls offers. The flyer will extract all listing agent info and will replace it with your contact info and photo.

screenshot flexmls flyer

Aside from a flyer, you may also modify the detail page to include your “business card”, which is the third drop down option on the report tab labeled Listing Detail Report with Business Card. Remember to select the public version if you’re printing it for clients. Now you’re ready to make your mark!

What is IDX?

Finding homes on a map

What is an IDX?
IDX stands for “internet data exchange” and covers a wide range of software products manufactured by third-party vendors for MLS subscribers. While some details may differ between IDX products, they are all public-facing tools that allow clients to search MLS data. MLS Subscribers have the option of putting an IDX software product on their website or having a vendor build a website to allow their clients and prospective clients to search the MLS.

Isn’t that like Zillow?
No, Zillow (as well as other syndication sites) and IDX are very different. An IDX is a feed of your listings that goes out to IDX participants (other ARMLS Subscribers). IDXs were once referred to as “broker data share” or “broker reciprocity” because they’re a form reciprocal advertising. This is a way for brokers to advertise each other’s listings. With syndication, brokers and agents decide on a listing-to-listing basis whether to send listing information to sites like Zillow or Trulia (depending on Broker settings). When you opt-in to IDX, you don’t have the option to pick which MLS subscribers receive your listings. Instead, your listings go out to the websites of all other Brokerages that are participating in the IDX.

How do I get an IDX website or IDX on my website? Is there a vendor list?
Contact an IDX vendor from our IDX vendor list.
Note from the editor – the IDX vendor list is not an endorsement of vendors but a list of vendor choices. The IDX solutions below range from simple websites to full scale relationship software. The free frame that ARMLS provides is through Diverse Solutions ( list was last updated on 10/17/2016.

A La Mode –
AgentJet –
BlueRoof360 –
BoomTown –
BrokerCloud –
BX3 –
Cinc –
Constellation Web Solutions –
CoreLogic –
Dakno –
Diverse Solutions –
Dynamic Page Solutions –
Firepoint –
Flexmls IDX –
Home Junction –
HomeASAP –
Homefinder – –
IDX Broker –
iHOUSEweb –
Kunversion –
Market Leader –
Placester –
Positioning4Profits –
ProAgent Websites –
Pro-Found Marketing –
Real Estate Digital –
Real Estate Webmasters –
Real Geeks –
Showcase IDX –
Smarter Agent –
SuccessWebsite –
Superlative –
Tigerlead –
Total Expert –
Trend Websites –
Websitebox –
WolfNet –
Zillow –

What’s the Safe Sender List?

Sending and receiving email illustration

Not getting all your emails from Flexmls? Your email provider could be to blame. Email providers like Gmail, Yahoo, MSN and others will stop showing you emails they think you won’t like. To make sure all of your emails make it through, add these four email addresses as “Contacts” in your email account address book:

Why Does This Happen?
In most cases, your email provider tries to clean up your inbox by monitoring which emails you open and which ones you don’t. If enough emails from the same sender aren’t opened (or deleted without being opened), your email provider may begin directing those emails to your junk folder and/or “bounce” them back to the sender so they never reach your account. This is called suppression.

How Can I Fix Suppression?
Give a call into our Helpdesk at 480-303-7020, where we can verify if suppression is occurring and reactivate your emails.

How Can I Prevent Suppression? 
Adding the four Flexmls email addresses to your contacts is the best way to make sure you get your messages. Another proactive step is to ensure you open your Flexmls emails. This will prevent your email provider from registering these communications as spam. If you’re getting too many emails from Flexmls, you can edit your account settings in Flexmls.

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