Why Are You Trying to Get More Money From Me? – Supra Billing

ARMLS Guest Blogger Frank

H.G. writes: Hey, I just paid ARMLS® recently and now I have a bill for my ActiveKEY. Why are you trying to get more money from me?

Frank: H.G., I certainly can understand your concern. Today everyone works hard for their money. Frankly, I always feel like it is easy to meet expenses – no matter where you go, THERE they are!

To answer your question, here is the key point that you need to know: The Supra bill that you receive for the ActiveKEY is a completely different entity from the bill that you pay for the ARMLS® Annual Subscriber fee.

Since there are some Subscribers that do not use the Supra key system, these two fees are billed independently from each other.

Supra invoices the ActiveKEYs from September 22 through September 21 of the following year. The new lease fee for the 2012-13 will be $185.79, although a new Agent may get a different charge based on the one time Administration Fee.

Please know that the grace period is typically only two weeks and then your ActiveKEY will be shut off.  Also, if you are planning on leaving the business you must return your leased equipment to one of the five ARMLS® Support Centers.

Again, I commend you for your due diligence in pursuing an understanding of who is billing you and why.


Archived Comments
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  1. Lisa Friel Jasper via Facebook

    What I really resent is AAR and NAR playing unbalanced partisan politics with my money ie AAR “Realtor Caucus” and NAR’s bigwigs attendance at the RNC. To date I have not received a return call as requested to address my concerns about the way MY money is being used.

  2. Lisa Friel Jasper via Facebook

    Just keep it balanced, better yet NON-PARTISAN.

  3. Danny Brown via Facebook

    Doesn’t make me like it any better.

  4. Karla Dent via Facebook

    Same for Title companies, Lenders, or whoever who post ‘stuff’ on FB about how ‘wonderful’ whoever is… nice for them, but not very good PR for us to use them when they are recommending another.

  5. Patrick R Nicolello via Facebook

    I have an Active Key app on my phone. Could i return the leased equipment E Key and pay less for the Supra yearly subscription?

  6. ARMLS via Facebook

    Karla Dent, we are a little lost? Did you mean that comment for us?

  7. ARMLS via Facebook

    Patrick R Nicolello, the eKey for iPhone service is about $16 a month, $20 more expensive per year than the ActiveKey device. You can cancel your eKey service and get an ActiveKey. (ActiveKey = paid annually, eKey Service is paid monthly)

  8. S.P.

    I feel we need to research other companies for competitive fees.

  9. Sam Clements

    Why don’t you just make it simple for everyone and have an all inclusive fee instead of all of these ancillary services? Kind of like tiered or bundled services that your cable and phone companies have. This would actually help come tax time as well in that you have only one bill to show. These nickel and dime add on services not only are irritating, but are making me create my own applications that will do exactly what you guys do, but for much less money. In the world of APPS and technology there is always a better way. Your complicated way of doing business is going to be your undoing at some point. Get with the program ARMLS!

    • ARMLS Social Media Team

      Sam, thanks for writing in. There are two bills from ARMLS each year, Supra and Subsriber fees. We cannot force Agents to join the keybox system, it is voluntary by law, and because of that there are two bills from ARMLS.

      We do have other products and services, “vendors”, that Subscribes buy services from where the bundling idea could work well. That’s something we will look into.

  10. Guest

    I have an idea, why doesn’t ARMLS or the Arizona Association of Realtors just go to tiered pricing that is all inclusive? This nickel and dime stuff is getting old.

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