How to Fix a False Close

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Many of us have experienced a false close in Flexmls—when your listing closes in the system before it closes in reality. Once the listing moves into closed status in the MLS, the listing agent can no longer edit that listing, even to correct the status. It’s important to fix a false close, as this can result in a violation if reported by another Subscriber (if the false close is self reported, no violation is incurred). If you find yourself in this scenario, here are two quick ways to correct this common error.

Reach Out to Your Broker 
After a listing closes in Flexmls, your designated broker has seven days to make the correction on your behalf. Once the broker changes the listing back to Active status, you will have the ability to update the status to UCB, CCBS or Pending.

Email Data Integrity a Status Change Request
You can send an email to DI@ARMLS.com with a request to have the status corrected. Be sure to include the MLS#, the correct status and the new COE date. Data Integrity processes these requests in the order in which they are received, but typically they are able to correct the error in about 1-2 business days.

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