New Flexmls Update: Portal Star Ratings

Star rating and Flexmls screenshot

Flexmls has improved how your clients can rate listings in their portals! Now, instead of just one star icon to indicate that they like a listing, your clients can use up to three stars to indicate their level of interest in a particular listing. As a Subscriber, you can also view and change star ratings on behalf of clients in Flexmls. These changes apply to Flexmls Web, Flexmls Mobile Web and the Flexmls Pro app for iOS.

How Clients Use the 3-Star Rating System
When in their portal, clients can click the single star icon from the news feed or any search. Here we have a listing that has been selected from the Historic Phx Neighborhoods search in the Searches menu and the single star icon has been clicked.

Screenshot of Flexmls

Clicking the single star icon will put the listing in the Saved listing collection, which they can visit in the portal from the Listings menu. From the Saved listing collection, clients can indicate their level of interest by rating the saved listing with 1, 2 or 3 stars.

Screenshot of Flexmls

How You Can View Clients’ 3-Star Ratings
Subscribers can view a client’s star ratings by selecting the client in Contact Management, visiting the client’s Portal tab and clicking on the client’s Saved Listing Collection.

Flexmls Screen Shot

When you’re viewing the client’s Saved Listing Collection, you can see how many stars they’ve given each listing or add or remove stars at the client’s request. You can also sort your clients listing by clicking the Sort button under the List tab. The default sort is now Rating – High to Low.

Flexmls Screenshot

Where Did the Hide Button Go?
Sometimes a client may want to move a listing to their Hidden Listing Collection, which can be found in the Actions menu. After clicking on a listing, the blue Actions menu will appear over the left side of the listing’s thumbnail picture. From there, you or clients can choose to hide a listing. The actions button will not appear for Subscribers unless you are in the Saved Listing Collection.

Flexmls Screenshot

Does My Lockbox Have A Warranty?

drawn clipboard with check box form

In short, Yes! Defective lockboxes are rare but it can happen. If you find yourself with a bunk box, it will be covered under warranty as long as it’s registered with SupraNet. Since January 2016 only 0.6% of all lockboxes were found to be faulty.

Should you find yourself with a faulty iBox Bluetooth lockbox, give a call into our Helpdesk so we can troubleshoot and try to get things back to normal. If we find your lockbox is defective, we’ll send you the Warranty Request Form. When filling out this form, pay attention to two often overlooked areas.

All Fields on the Warranty Request Form Must be Completed
Some commonly overlooked fields include a signature, serial number, shackle code and the location of the lockbox. Missing anyone of the items in the list can delay the replacement process.

The Warranty Request Form Must be Completed by the Lockbox Owner 
It’s common for other agents to run across a problem with a lockbox and contact ARMLS to report it as defective. While anyone can contact the Helpdesk for assistance with a difficult lockbox, only the owner can complete the Warranty Request Form.

What is the Best Way to Run a Production Report?

Cartoon man standing behind house with graph

Ever wondered how many listings you’ve sold over the last year or even over your entire real estate career? Maybe you’re curious as to how your sales stats match up to other agents. No matter your reason, we’ve got the solution for you!

The Statistics tab in Flexmls provides many useful reports that you can run on your own sales data. Simply go to the Statistics tab and select Inventory & Production.

Screenshot of Statistics Tab

From there, you’ll find a wide variety of reports. Here are a few to start with:

Agent Listing Activity Report
The Agent Listing Activity Report (formerly the Member List/Sale Report) will give you all your listings (active, sold, and other statuses) in a specified time period. Please note that the system will only let you run statistics on yourself and not on other agents’ listing activity.

Saturation Analysis Report
Another useful report is the Saturation Analysis (formerly the Market Share Report). It allows you to view your listing and sales activity in comparison to your office or to the MLS as a whole.

Yearly Market Comparison Report
This report lets you compare your productivity year over year.  It can also be run for the  MLS as a whole.

Pro Tip: For all reports, always select “Show my activity from prior offices” to make sure you don’t miss any of your sales activity.

How to Edit the Vacation Rental Availability Calendar

Calendar with sticky notes

‘Tis the season when many of our snowbird friends migrate to the desert from northern climes. With a Valley full of potential renters, now is the time to use and perfect the vacation rental calendar.

One of the most frequent calls that the ARMLS Help Desk receives about rental listings is, “How do I extend the Vacation Rental Availability Calendar?” This calendar will only appear if you’ve designated the listing as a Vacation Rental. You can answer “Yes” to Vacation Rental by going to the listing’s Change screen and then selecting Listing Information.
Screenshot of change listing screen

Beyond labeling your listing as a Vacation Rental, pay special attention to the listing’s Marketing End Date, which Flexmls defines as “The date between now and which you are looking to rent this property. This date acts as the end date for the ability to market the property as Available/Unavailable on the Availability Calendar”.

Screenshot of marketing end date screen

If you need to extend the Vacation Rental Availability Calendar, be sure to first extend the Marketing End Date under Listing Information. Flexmls will not allow you to extend Vacation Rental Availability Calendar beyond the Marketing End Date. For example, if the property owners want the listing to be available for rent through December 2017 but the Marketing End Date is set for September 30, 2017, then the Vacation Rental Availability Calendar won’t show anything after September. In this case, the listing agent needs to make sure that the Marketing End Date isn’t before Dec 31, 2017.

How to Fix a False Close

contact graphic

Many of us have experienced a false close in Flexmls—when your listing closes in the system before it closes in reality. Once the listing moves into closed status in the MLS, the listing agent can no longer edit that listing, even to correct the status. It’s important to fix a false close, as this can result in a violation if reported by another Subscriber (if the false close is self reported, no violation is incurred). If you find yourself in this scenario, here are two quick ways to correct this common error.

Reach Out to Your Broker 
After a listing closes in Flexmls, your designated broker has seven days to make the correction on your behalf. Once the broker changes the listing back to Active status, you will have the ability to update the status to UCB, CCBS or Pending.

Email Data Integrity a Status Change Request
You can send an email to with a request to have the status corrected. Be sure to include the MLS#, the correct status and the new COE date. Data Integrity processes these requests in the order in which they are received, but typically they are able to correct the error in about 1-2 business days.

The History of the “I Voted Today” Sticker

The election is being held today and those who vote in-person are rewarded with an “I Voted Today” sticker. The sticker is ubiquitous, but have you ever thought about it? What is the connection between REALTORS® and voting? We wanted to uncover the history of the “I Voted Today” sticker and here’s what we found.

The Phoenix Association of REALTORS® provided an article via our Facebook Page: “In 1985, The Phoenix Board of REALTORS® developed the now famous I Voted Today sticker.” The article goes on to state that over 20 million stickers were donated to Maricopa County and City of Phoenix Election departments.

Diane Scherer says via Facebook, “The Phoenix Association has proudly provided these stickers for all elections since 1985. Showing REALTOR involvement in their community and encouraging all citizens to vote.”

Mystery solved. See the article mention above here and visit our Facebook Page for more engaging content.

This article was originally posted on August 8, 2012.

Real Life Haunted House Quiz

Haunted HouseYou know houses, but how well do you know haunted houses? Test you knowledge of some of the most famous ominous abodes and disturbing dwellings.

You know houses, but how well do you know haunted houses? Test you knowledge of some of the most famous ominous abodes and disturbing dwellings.

Quiz not showing? Click here.

What Goes in the Public Remarks Section?

Binder full of rules

Seeing inappropriate comments in the Public Remarks section of a listing is a right of passage for most Subscribers. But what you might not know is those comments are not only obnoxious, they can often be in direct violation of the Rules and Regulations.

Section 11.6 of the Rules and Regulations provides a clear description of what the Public Remarks section is for and what is appropriate to put within this section.

Public Remarks

What to Post
The public remarks section should only be used for describing the property, for example:

“Great home in a gated community.”

What NOT to Post
Do not post any personal/promotional information within this section, including:
Your name
Phone number

If you have any questions regarding this or any other rule in the ARMLS rule book or Inappropriate Language policy you can get answers by reaching us at 480-921-7777 or by email.

How to Avoid or Fix a Lockbox Jam

cartoon man on knees in despair with jammed lockbox

There are few things more embarrassing to a real estate agent than taking a client to a home and encountering a jammed lockbox.

If this has happened to you before, we feel your pain. If this hasn’t happened to you, here are a few suggestions on how to make sure it never happens—saving you time, money and many headaches.

Where to Place the Key
The key pouch is marked with a green sticker key image, indicating that this is the correct area to place your key(s).

Lockbox key pouch

Where NOT to Place the Key
On the back of the box is an image of a key with a circle and line cutting through it. This indicates that you should not place the key back there whatsoever, as this can jam the lockbox.

non key pouch on a Lockbox

Jammed Lockbox Encounters
Should you encounter a stuck lockbox, Supra has provided a few tips on how to get things working again.

“Grasp the keybox with one hand, then reach under the keybox and try to wiggle the key container to loosen it, then try to obtain the key again. If it appears that a house key is jammed between the keybox and the key container, AND the keybox is yours, try sliding a thin strong object such as a metal fingernail file up between the inside of the keybox and the key container, to dislodge it.

If you are unable to loosen the key container, AND the keybox is yours, remove the keybox from the listing and contact your Association/MLS for further instructions.

Note: If the keybox is NOT yours, please contact the listing agent and let them know there is a problem with the keybox. Please do not attempt anything that could cause damages to someone else’s keybox.”

Obstructed lockboxes are a real thing that can happen to anyone at any time. While misplacing a key seems innocent, it can easily delay or spoil a listing for the next agent. Remember, only you can prevent jammed lockboxes.

Boot Camp Progress

Boot Camp Badges

Whether you’re new to ARMLS or just want to brush up on Flexmls, our one day Boot Camp class can help you become a pro on the system. The Boot Camp class is held at various locations throughout the Valley and is a full day of learning!

Some of the tools you will learn in Boot Camp include: searching basics, tips and tricks, how to effectively search using the map, subscriptions and portals for your clients, CMAs, listings and more!

How can I sign up for Boot Camp?
You can find our Boot Camp class on under the Training and Events tab. Click on Classes and then pick the Boot Camp location and time that best suits you.

What if the Boot Camp is full? 
If the Boot Camp class you’d like to take is full, you can email us at to request to be put on a wait list. Two days prior to class the instructor will reach out to you if a cancellation has occurred.

Stay tuned for our exciting new e-courses which will allow you to take Boot Camp or any other ARMLS class right from your home, coming early 2017.

Hope to see you in class!

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