Posts by: ARMLS

Bedroom Definition

Bedroom floorplan

Many of you have wondered what defines a bedroom. Does a bedroom have to have a closet and a window? A ceiling height requirement? All of the above? The official answer is there is no official answer. ARMLS does not have an established description of what constitutes a bedroom. If you’re eager for a definitive answer, we suggest speaking with your broker. Often times they will have a set interpretation you can use when entering listings.

It’s important to be aware that another brokerage might not have the same definition as yours. When this happens, we can help with discrepancies but because we don’t have a concrete classification, there is no rule being violated.

Join Our Board of Directors


Want to shape the future of your MLS? Nominations are now open for brokers in the B & E groups. If you’re not a broker, let your broker know! See the 2015 Elections page for more information.

Not a broker but want to run for the ARMLS Board of Directors?
For the first time in our history, we will hold an all-Subscriber election in September. Most ARMLS Subscribers will be eligible to run for our Board of Directors. More details will be released soon.

ARMLS Lockbox Exchange 2015


The current Supra IR lockboxes will soon be exchanged. The current lockboxes are being replaced with Supra Bluetooth LE lockboxes. The eKEY and ActiveKEY keys will still be used. These new lockboxes will replace the aging Supra IR lockboxes used today. The exchange is 1-for-1, at no extra cost to Subscribers. Visit this page for more information.

You have been assigned an exchange appointment, access your appointment here: Click here to look up your exchange appointment.

Don’t like your time? You may switch with another Subscriber or have another Subscriber exchange on your behalf using the Authorization form.

For Support, please contact: or 480-303-7020.

New Homes Search & Client Info


There has been great concern over the New Home Search Pro product in our MLS. Some Subscribers have said that NHS Pro is giving builders the names and contact information of their clients when they send information through the NHS Pro application. Rest easy, this isn’t happening!

There are two workflows when you send information out of NHS Pro:

1. When you, as a Subscriber, send information to your own email account which is tied to Flexmls, you receive a client-friendly report AND the builder is sent your email address. This is done so the builder can establish a relationship with you. Builders have poorly understood these emails and treated them as consumer leads instead of agent introductions. For example:

“Dear James,
Thank you for your interest in _______ in Buckeye. My name is _____________, home consultant at ________ Homes. Of course, I’m happy to help you out any way I can. To help with your home search and find the right home for you, it will be helpful to know the answers to a few questions. If you don’t mind, please take a quick moment and answer these questions about your new home needs………..”

This is where the trouble begins, as Subscribers test the product before using it with clients, not knowing that what they receive is different than what a consumer receives out of the application. This leads us to why Subscribers are saying NHS Pro emails their clients. This has been the case in all our tests and Subscriber complaints we investigated.

2. When you send information to a client, the client receives a client-friendly report which is careful not to direct a contact away from you. They receive nothing else, their information is not given to the builder.

What is ARMLS doing about it?
We are working with NHS Pro to ensure builders stop treating agent introductions as leads, it’s confusing! We have been successful in this already with some builders. For example, here is a message from a builder who has recently corrected the message they are sending to agents:

“Hey James!

As I was reviewing your information request, I noticed that you are a fellow realtor.  My name is ________, and I am the New Home Specialist for the Greater Phoenix Area.  My position here at ________ Homes is to be the source of information for all of our communities, rather than just one particular neighborhood.  With that in mind, I have just a few brief questions that will help me serve you best!”


Flexmls Email System Clean-Up

FBS, the vendor that provides our MLS system, performed emergency maintenance on the email system in Flexmls. Any contact that had not clicked a link in an auto-email in more than 45 days was opted-out of receiving emails through Flexmls. This one time clean-up was due to Flexmls emails being blocked by major email providers.

We regret that we did not alert Subscribers ahead of this event and know that this may have caused an inconvenience for some of our Subscribers. ARMLS has made clear to FBS that such actions cannot occur without warning in the future.

How to see if any of your contacts were opted-out and how to opt them in:

Contacts > Contact Summary > ‘Opt In’ link in the second to last column.

If a contact shows as “Out” in the Opt column, they have been opted-out. Simply click “Opt In” to allow them to receive emails again.

Fines Now Being Issued

Starting today (July 9), fines are now being issued for all penalty violations. For the past several months, fines for non-lockbox penalty violations were not being issued while we educated Subscribers. We sent an email to all Subscribers today but here are a few extra points:

“The rules haven’t changed, the penalty policy is what changed.”

That mantra can be heard through the halls of ARMLS. It’s true, the rules didn’t change, the way we issue violations has. There are now automatic fines. The first penalty violation, excluding lockbox violations, you receive each year will not have a fine attached. You get one freebie each calendar year.

“All non-lockbox penalties will be assessed at 50% of the listed amounts.”

To better prepare Subscribers for enforcement, from July 9, 2015 through December 31, 2015, all non-lockbox penalties will be assessed at 50% of the listed amounts. This phased approach will help Subscribers understand the new policy.

No MLS Access? Restore Your MLS Service

To restore MLS service after being shut-off for non-payment of MLS fees, please make a payment at Use your Flexmls user id and password to log in. If you have trouble logging in, click this link. Once a payment has been made, service will be restored in 30 minutes but may take up to 2 hours if there is high traffic volumes.

If you are having trouble with the payment screen or if processing fails, please call our Billing department at: 480-303-7248 or email them at: (Do not send your credit card number via email).

Don’t know if you were shut-off for non-payment?
To check, log in to, if you have a balance on your account, make a payment to restore service. If you have no balance, please call 480-303-7020. A $15 reinstatement fee has been added to all delinquent accounts.

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