ARMLS Lockbox Exchange 2015


The current Supra IR lockboxes will soon be exchanged. The current lockboxes are being replaced with Supra Bluetooth LE lockboxes. The eKEY and ActiveKEY keys will still be used. These new lockboxes will replace the aging Supra IR lockboxes used today. The exchange is 1-for-1, at no extra cost to Subscribers. Visit this page for more information.

You have been assigned an exchange appointment, access your appointment here: Click here to look up your exchange appointment.

Don’t like your time? You may switch with another Subscriber or have another Subscriber exchange on your behalf using the Authorization form.

For Support, please contact: or 480-303-7020.

New Homes Search & Client Info


There has been great concern over the New Home Search Pro product in our MLS. Some Subscribers have said that NHS Pro is giving builders the names and contact information of their clients when they send information through the NHS Pro application. Rest easy, this isn’t happening!

There are two workflows when you send information out of NHS Pro:

1. When you, as a Subscriber, send information to your own email account which is tied to Flexmls, you receive a client-friendly report AND the builder is sent your email address. This is done so the builder can establish a relationship with you. Builders have poorly understood these emails and treated them as consumer leads instead of agent introductions. For example:

“Dear James,
Thank you for your interest in _______ in Buckeye. My name is _____________, home consultant at ________ Homes. Of course, I’m happy to help you out any way I can. To help with your home search and find the right home for you, it will be helpful to know the answers to a few questions. If you don’t mind, please take a quick moment and answer these questions about your new home needs………..”

This is where the trouble begins, as Subscribers test the product before using it with clients, not knowing that what they receive is different than what a consumer receives out of the application. This leads us to why Subscribers are saying NHS Pro emails their clients. This has been the case in all our tests and Subscriber complaints we investigated.

2. When you send information to a client, the client receives a client-friendly report which is careful not to direct a contact away from you. They receive nothing else, their information is not given to the builder.

What is ARMLS doing about it?
We are working with NHS Pro to ensure builders stop treating agent introductions as leads, it’s confusing! We have been successful in this already with some builders. For example, here is a message from a builder who has recently corrected the message they are sending to agents:

“Hey James!

As I was reviewing your information request, I noticed that you are a fellow realtor.  My name is ________, and I am the New Home Specialist for the Greater Phoenix Area.  My position here at ________ Homes is to be the source of information for all of our communities, rather than just one particular neighborhood.  With that in mind, I have just a few brief questions that will help me serve you best!”


Flexmls Email System Clean-Up

FBS, the vendor that provides our MLS system, performed emergency maintenance on the email system in Flexmls. Any contact that had not clicked a link in an auto-email in more than 45 days was opted-out of receiving emails through Flexmls. This one time clean-up was due to Flexmls emails being blocked by major email providers.

We regret that we did not alert Subscribers ahead of this event and know that this may have caused an inconvenience for some of our Subscribers. ARMLS has made clear to FBS that such actions cannot occur without warning in the future.

How to see if any of your contacts were opted-out and how to opt them in:

Contacts > Contact Summary > ‘Opt In’ link in the second to last column.

If a contact shows as “Out” in the Opt column, they have been opted-out. Simply click “Opt In” to allow them to receive emails again.

Fines Now Being Issued

Starting today (July 9), fines are now being issued for all penalty violations. For the past several months, fines for non-lockbox penalty violations were not being issued while we educated Subscribers. We sent an email to all Subscribers today but here are a few extra points:

“The rules haven’t changed, the penalty policy is what changed.”

That mantra can be heard through the halls of ARMLS. It’s true, the rules didn’t change, the way we issue violations has. There are now automatic fines. The first penalty violation, excluding lockbox violations, you receive each year will not have a fine attached. You get one freebie each calendar year.

“All non-lockbox penalties will be assessed at 50% of the listed amounts.”

To better prepare Subscribers for enforcement, from July 9, 2015 through December 31, 2015, all non-lockbox penalties will be assessed at 50% of the listed amounts. This phased approach will help Subscribers understand the new policy.

No MLS Access? Restore Your MLS Service

To restore MLS service after being shut-off for non-payment of MLS fees, please make a payment at Use your Flexmls user id and password to log in. If you have trouble logging in, click this link. Once a payment has been made, service will be restored in 30 minutes but may take up to 2 hours if there is high traffic volumes.

If you are having trouble with the payment screen or if processing fails, please call our Billing department at: 480-303-7248 or email them at: (Do not send your credit card number via email).

Don’t know if you were shut-off for non-payment?
To check, log in to, if you have a balance on your account, make a payment to restore service. If you have no balance, please call 480-303-7020. A $15 reinstatement fee has been added to all delinquent accounts.

Monsoon® Tax System Coming to Prescott Area Association of REALTORS® (PAAR) Members Soon


We are pleased to announce that the Prescott Area Association of REALTORS® (PAAR) will soon add the Monsoon tax system as a member benefit. ARMLS Subscribers have been using Monsoon, a local Arizona grown tax system, since April 2014. The partnership to provide Monsoon to PAAR members was made possible in-part because Monsoon has statewide tax data coverage.

Starting July 1, ARMLS Subscribers will see PAAR listings and vice-versa in Monsoon but not in Flexmls. Sensitive information, like commissions and showing instructions will not be shared between MLSs. Please note there is no offer of compensation across MLSs.

What happens if I am a PAAR and ARMLS member?
You will continue to have two MLS log-ins to use Monsoon. While you will be able to see most data in Monsoon with either log-in credential, to see sensitive fields (like commissions or showing instructions) you will need to be logged-in to that particular MLS.

Penalty Policy Enforcement to Start

Starting July 9, fines will be issued for penalty violations. For the past several months, fines for non-lockbox penalty violations were not being issued while we educated Subscribers.

To better prepare Subscribers for enforcement, from July 9, 2015 until January 1, 2016, all non-lockbox penalties will be assessed at 50% of the listed amounts. This phased approach will help Subscribers understand the new policy.

Additionally, the fine for Contact Information in Media (8.23) was changed from a $500 fine to a $200 fine.

Read The Penalty Policy Here

Posting IDX Listings to Social Media


Generally, advertising the listings of others without their permission on social media is against ARMLS Rules (10.11), but there are provisions in the IDX Policy which makes these limited displays acceptable if you follow the guidelines we’ve established below.

To advertise an IDX participating listing on social media without prior permission, you must do the following – all criteria must be met:

1. The listing you promote must be participating in the IDX program at the time of posting and at all times.

2. The post must link to a live full IDX display page, specific to that property, which complies with the ARMLS IDX Policy.

3. The post (Facebook, Twitter, etc.) must be less than 200 characters in length, excluding any link previews (that automatically generate) and the IDX URL.

4. Only 6 or less fields may be displayed (we consider address to be one field) in the post.

5. The social media post must be updated at least every 12 hours and display when the data was last updated, or if it can’t be updated then removed (Tweets for example). All data must be verified to still be accurate.

This post is not in compliance:


This post is in compliance:


Keep in mind advertising your own listings or having written permission to advertise someone else’s listings is different and doesn’t need to follow the guidelines above. These guidelines only apply to limited displays like those used in social media. whereas print and other displays have other rules.

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