Three Myths About The eKEY

 

cartoon hand holding a megaphone

Ever thought of switching from the ActiveKEY to the eKEY, only to hear a horror story that changes your mind? If it’s happened to you, you’re not alone. Here are the most common misconceptions we hear about the eKEY.

Myth #1: You need cell service to open a lockbox 
Nope! You don’t need cell service to open a lockbox. All you need is Bluetooth from your cell phone. Once your eKEY updates itself (which it does automatically when the app is opened, or when you manually update the eKEY by tapping the Update Key button), the key is able to open boxes even in areas that do not have cell coverage. And it stays that way for 24 hours.

Myth #2: It’s more expensive than the ActiveKEY
Nope! The eKEY is actually less expensive than the ActiveKEY. When leasing a brand new key, each key has a $50 one time activation fee. The ActiveKEY is billed annually and costs $219.66 per year. If you divide that by 12, the ActiveKEY costs $18.31 per month. The eKEY, on the other hand, is billed monthly at $17.20 per month. If you multiply that by 12, then the eKEY costs $206.40 per year. So by going with the eKEY, you’re actually saving yourself $13.26 per year.

Myth #3: If I lose or break my phone, then I won’t have a key 
Nope! If you lose or break your phone, we will give you a free loaner ActiveKEY for up to two weeks while you replace your phone. Once you get your new phone, there is no charge for the 30-digit code to authorize the eKEY app on your new device. However, because Supra allows you to have the eKEY app on only one device at a time, activating the app on a new phone will deactivate the eKEY app on your previous phone.

 

What are the Different Transaction Types?

Monsoon logo over cashflow flow chart

One commonly underutilized tool in Monsoon is the Transaction Type field. This search option defines what type of transaction took place the last time a property was purchased. The Transaction Type field is one of few that is manually tracked and entered into the system, and because of that, only goes back to 2012. It can help provide more insight on the most recent sale of the property and could be valuable in choosing comparable property options within Monsoon.

Types of Transactions

Non-MLS Sales
3rd Party– Purchased by a 3rd party at a trustee sale
NON MLS– Private sale outside the MLS
Reverted-Property was foreclosed on and taken back by the beneficiary
Bulk– Homes purchased in bulk

MLS Sales
Normal Sale-property was purchased with no peculiarity; financed, paid cash
Short Sale– bank agreed to take less than what the property was worth

Mixed (could be listed in the MLS or not)
Bank Sale– Properties owned and sold by the bank aka REOs; a vast majority are listed on the MLS
Flip– Properties bought and sold in a six month period
New Construction– New builds
Short Sale / Distressed– Property was in the process of being foreclosed when it was sold
GSE– Government sponsored enterprise; sales through GSE mortgages i.e. Fannie or Freddie

Is That an Abandoned Lockbox?

Cartoon arm holding lockbox out of hole

Have you found an abandoned lockbox?  If so there’s a chance it could be a case of finders, keepers!

If you’ve come across an abandoned lockbox, the BT LE model only,  the first step is to reach out to us by email or phone. We’ll look up the owner to see if the lockbox is truly abandoned.

If the Agent is Active
The case will be turned over to our Data Integrity department as the the Subscriber has two calendar days to remove a lockbox after the transaction is complete (section 13.5). Data Integrity will grant the agent 5 additional days to remove the lockbox.

If the lockbox is truly abandoned
If the rightful owner of the lockbox is no longer active and unresponsive to our contact attempts, then the agent who found the lockbox can claim ownership. In that instance, we will verbally give the shackle code so that the box may be removed. Once the lockbox is in your possession, bring it to any one of the Support Centers so that it can be re-programmed into your name.

Why Should I Use ShowingTime?

ShowingTime logo with cartoon gears

As a subscriber to ARMLS you have access to an array of different applications to help you be successful. However, did you know that there is an application within Flexmls that is dedicated to setting up and scheduling showings for your listings? It’s called ShowingTime, and here are five reasons why you should be using it.

No Additional Logins and Passwords
The ShowingTime application is accessed through Flexmls, providing you one less login and password to remember.

You Have the Power to Choose How You Want to be Contacted
Whether you prefer calls, emails, push notifications or text messaging, ShowingTime provides you with the capability to choose how you get alerted.

While you may receive ShowingTime requests throughout all hours of the night, the Do-Not-Disturb setting will only send you calls, texts and push notification between 8 a.m. to 9 p.m. Emails will still be right away.

ShowingTime Calendar

Data
Any feedback acquired after showings in a listing will be compiled within ShowingTime. You can use this data to improve on future showings for the property, and you can use it as a tool to continually update your seller on how their property is being perceived.

Do Everything Online 
No more “pop-ins” or scribbled notes everywhere because everything is organized in one central place. Tackle your day with at-a-glance calendar summaries on the main page, schedule bulk showings with a few key strokes and manage your showings from other Realtors.

It’s Included For Free
This useful product is yours to use with a subscription to ARMLS. There are no added costs to it!

Ready to dive in? Check out the ShowingTime webinars to learn more: Getting Started with ShowingTimeShowingTime Tips and ShowingTime Preview.

Holiday Movie House Quiz

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You know homes, but do you know famous holiday homes? See if you can correctly guess what Christmas movie the house is from.

How to Prevent a False Close

Cartoon calendar

If you’ve ever had a listing accidentally close in Flexmls before the listing actually closed in reality, you’ve experienced what we call a “false close”. Most Subscribers have had it happen to them at one time or another. Once a listing is moved to UCB, CCBS, or Pending status, Flexmls will automatically close the listing based on the COE that the listing agent manually entered. Here are a few simple strategies to help you prevent false close.

Keep A Spreadsheet
Creating a simple Excel spreadsheet can help you see at-a-glance which of your listings is approaching COE, which ones have been delayed and which ones might need adjusting.

Set Up Reminders
Most smart phones and email providers now offer calendars with alert functions. Adding an automated reminder to a calendar for each upcoming COE can make sure you’re reminded a day or two before a listing’s scheduled COE. That way, you’ll have time to make any corrections before running into a false close.

Watch For The ARMLS Courtesy Notices 
The ARMLS Data Integrity department sends two courtesy emails per listing to listing agents reminding them of an upcoming close 10 days and 2 days before that scheduled COE. While it is always the listing agent’s responsibility to prevent false closes, keeping an eye on these courtesy notices from Data Integrity can help you stay on top of upcoming COEs.

Tax Info Printing in Flexmls

Cartoon house with Monsoon text overlay

Good news! The Tax Info option has returned in Flexmls! You can now print the Monsoon Tax Summary page at the same time as the Listing Detail Report. No more printing a listing detail report in Flexmls just to create a separate search in Monsoon to print the tax info.

How to Print Tax Info in Flexmls
From the Listings to Print or E-mail page, select the Listing Detail Report check box and the Tax Info check box to print the Listing Detail Report and the Monsoon Tax Summary page.

Screenshot of Tax Info button

Fewer clicks will save you time and that means higher quality service for your clients!

New Flexmls Update: Portal Star Ratings

Star rating and Flexmls screenshot

Flexmls has improved how your clients can rate listings in their portals! Now, instead of just one star icon to indicate that they like a listing, your clients can use up to three stars to indicate their level of interest in a particular listing. As a Subscriber, you can also view and change star ratings on behalf of clients in Flexmls. These changes apply to Flexmls Web, Flexmls Mobile Web and the Flexmls Pro app for iOS.

How Clients Use the 3-Star Rating System
When in their portal, clients can click the single star icon from the news feed or any search. Here we have a listing that has been selected from the Historic Phx Neighborhoods search in the Searches menu and the single star icon has been clicked.

Screenshot of Flexmls

Clicking the single star icon will put the listing in the Saved listing collection, which they can visit in the portal from the Listings menu. From the Saved listing collection, clients can indicate their level of interest by rating the saved listing with 1, 2 or 3 stars.

Screenshot of Flexmls

How You Can View Clients’ 3-Star Ratings
Subscribers can view a client’s star ratings by selecting the client in Contact Management, visiting the client’s Portal tab and clicking on the client’s Saved Listing Collection.

Flexmls Screen Shot

When you’re viewing the client’s Saved Listing Collection, you can see how many stars they’ve given each listing or add or remove stars at the client’s request. You can also sort your clients listing by clicking the Sort button under the List tab. The default sort is now Rating – High to Low.

Flexmls Screenshot

Where Did the Hide Button Go?
Sometimes a client may want to move a listing to their Hidden Listing Collection, which can be found in the Actions menu. After clicking on a listing, the blue Actions menu will appear over the left side of the listing’s thumbnail picture. From there, you or clients can choose to hide a listing. The actions button will not appear for Subscribers unless you are in the Saved Listing Collection.

Flexmls Screenshot

Does My Lockbox Have A Warranty?

drawn clipboard with check box form

Defective lockboxes are relatively rare. In fact, since January 2016 only 0.6% of all lockboxes were found to be faulty. But just because broken lockboxes are uncommon doesn’t mean they don’t exist. Should you find yourself with a faulty iBox Bluetooth lockbox, rest assured knowing you’re covered under warranty (as long as it’s registered with SupraNet).

If your lockbox is acting up, give a call into our Helpdesk so we can troubleshoot and try to get things back to normal. If we find your lockbox is defective, we’ll send you the Warranty Request Form. When filling out this form, pay attention to two often overlooked areas.

All Fields on the Warranty Request Form Must be Completed
Some commonly overlooked fields include a signature, serial number, shackle code and the location of the lockbox. Missing anyone of the items in the list can delay the replacement process.

The Warranty Request Form Must be Completed by the Lockbox Owner 
It’s common for other agents to run across a problem with a lockbox and contact ARMLS to report it as defective. While anyone can contact the Helpdesk for assistance with a difficult lockbox, only the owner can complete the Warranty Request Form.

Discover Your Sales Stats

Cartoon man standing behind house with graph

Ever wondered how many listings you’ve sold over the last year or even over your entire real estate career? Maybe you’re curious as to how your sales stats match up to other agents. No matter your reason, we’ve got the solution for you!

The Statistics tab in Flexmls provides many useful reports that you can run on your own sales data. Simply go to the Statistics tab and select Inventory & Production.

Screenshot of Statistics Tab

From there, you’ll find a wide variety of reports. Here are a few to start with:

Agent Listing Activity Report
The Agent Listing Activity Report (formerly the Member List/Sale Report) will give you all your listings (active, sold, and other statuses) in a specified time period. Please note that the system will only let you run statistics on yourself and not on other agents’ listing activity.

Saturation Analysis Report
Another useful report is the Saturation Analysis (formerly the Market Share Report). It allows you to view your listing and sales activity in comparison to your office or to the MLS as a whole.

Yearly Market Comparison Report
This report lets you compare your productivity year over year.  It can also be run for the  MLS as a whole.

Pro Tip: For all reports, always select “Show my activity from prior offices” to make sure you don’t miss any of your sales activity.

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